Cancellation & Refund Policy

At Jovial Travels, we understand that travel plans may change. Our cancellation terms are designed to remain transparent while considering supplier commitments.

1. Cancellation Requests

• All cancellations must be submitted in writing via email to reservations@jovialtravels.com
• Cancellations are effective only upon acknowledgment by Jovial Travels

2. Cancellation Charges

Cancellation fees apply as follows:

• 30 days or more before departure – 25% of total package cost
• 15–29 days before departure – 50% of total package cost
• 7–14 days before departure – 75% of total package cost
• Less than 7 days / No Show – 100% of total package cost

Certain peak season, promotional, or discounted bookings may be fully non-refundable. Supplier-specific cancellation policies may override the above where applicable.

3. Flights & Airline Tickets

• Subject to airline fare rules and policies
• Tickets may be non-refundable or partially refundable
• Airline penalties and service charges apply

4. Hotels, Transfers & Tours

• Cancellation terms vary by supplier
• Non-refundable bookings will be charged in full

5. Visa Fees

Visa processing fees are strictly non-refundable once submitted.

6. Refunds

• Processed within 14–30 working days
• Issued via the original payment method
• Bank charges, transaction fees, and currency differences will be deducted

7. Amendments

• Subject to availability
• Additional charges and rate differences may apply

8. Force Majeure

In case of unforeseen events such as natural disasters, political unrest, pandemics, or government restrictions:

• Date changes or credit notes may be offered
• Refunds depend on supplier recoveries
• Non-recoverable costs are not refundable

9. No Show Policy

Failure to utilize services without prior notice will be treated as a no show, and no refunds will be provided.

10. Booking & Deposit

• A non-refundable deposit of 30%–50% is required to confirm bookings
• Bookings are not guaranteed until payment is received

11. Full Payment

• Full payment must be completed 15–30 days prior to departure
• Bookings within this period require 100% immediate payment

12. Payment Methods

• Bank transfer
• Credit / Debit cards
• Secure online payment links

All transaction and bank charges are borne by the client.

13. Pricing & Currency Fluctuations

• Prices may change due to exchange rate fluctuations
• Supplier rate changes or government taxes
• Surcharges may apply after booking if external conditions change

14. Failure to Pay

• May result in automatic cancellation
• Deposit may be forfeited

15. Amendments

• Subject to availability and supplier approval
• Additional charges may apply

16. Liability Disclaimer

Jovial Travels acts as an intermediary between clients and third-party service providers.

• Not liable for delays, cancellations, or disruptions
• Not responsible for loss, injury, or damage during travel
• Clients are advised to obtain comprehensive travel insurance

17. Governing Law & Jurisdiction

This policy is governed by the laws of the United Arab Emirates. Any disputes shall fall under the jurisdiction of the courts of Dubai.